Refund Policy

Refund & Return Policy

Last updated: November 2026

All InkedPaws products are made to order and shipped directly from our fulfillment partners. Because of this, we apply the following strict policy.

30-day limited warranty. We offer a 30-day warranty counted from the date of delivery. It is the only return option we offer. It covers manufacturing (factory) defects only, and it can only be claimed if the package is 100% sealed, unopened and unused.

Conditions (all of them must be met)

  • You email tattopaws@gmail.com within 30 days of delivery.
  • The package is 100% sealed, in its original packaging, never opened, never used, never worn and never washed.
  • The problem is a factory defect. Nothing else is covered.
  • Your email includes your order number and clear photos or a short video of the sealed package (all sides, including the shipping label) and of the defect.
  • We approve the claim in writing before anything is sent back.

Shipping costs. The customer pays all shipping costs for any return or exchange, including the cost of sending the item back and the shipping of any replacement item.

How it works

  1. Send your claim with the evidence above. We reply within 72 hours.
  2. If approved, we send you the return instructions. Do not send anything back without our written approval.
  3. Ship the item back sealed, in its original packaging, with tracking. We are not responsible for packages lost on the way back.
  4. When it arrives we inspect it. If the package is opened, unsealed, used, damaged or different from what was approved, the claim is rejected and no refund or exchange is made.
  5. If the claim is confirmed, we refund the product price to the original payment method or send a replacement, at our choice. Your bank may take extra time to show the refund.

Not covered (no refund, no return, no exchange)

  • Any package that has been opened or is not 100% sealed.
  • Items that have been used, worn, washed, altered, stained, chewed or damaged by the pet or the customer.
  • Wrong size ordered or the item does not fit. It is the customer's responsibility to measure the pet using our size guide.
  • Change of mind, or the pet does not like wearing it.
  • Color or print differences caused by screen settings, or normal variation in the printed design (each side of the garment has a different design).
  • Normal wear and tear.
  • Claims sent after 30 days from delivery, or without photo/video evidence.
  • Returns sent without our written approval.
  • Delays caused by customs, incorrect addresses or carriers.

Cancellations and address changes. Orders can only be changed or cancelled within 12 hours of purchase, and only if they have not entered processing. Check your shipping address carefully. We are not responsible for orders sent to an incorrect address provided by the customer.

Statutory rights. This policy does not limit any mandatory consumer rights you may have under the law of your country (for example, the right of withdrawal for consumers in the EU/UK). If those laws apply to you, contact us at tattopaws@gmail.com and we will handle the request according to the law.

Contact: tattopaws@gmail.com. We reply within 72 hours.